PLACING AN ORDER

PLACING AN ORDER PAYMENT INFORMATION SHIPPING POLICY RETURN POLICY

  

 

 

FINAL SALE ITEMS

THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTIONS:

 

• GIFT CARDS
• BEAUTY
• BODYSUITS
• FACE MASKS
• INTIMATES/LINGERIE
• JEWELRY
• SWIMWEAR
• OUNDERWEAR/BOXER BRIEFS
• SOCKS
• SUNGLASSES,
• ATHLETICS FOOTWEAR
• CUSTOM COUTURE
• HOMEWEAR
• ALL SALE ITEMS
• COLLABORATIONS
• SAMPLE SALES

 

SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED FOR EXCHANGE OR REFUND. 

PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED OR CHANGED. 

 

U.S. ORDERS

XTIAN DE MEDICI OFFERS FREE STANDARD GROUND SHIPPING ON ORDERS SHIPPING WITHIN THE UNITED STATES. WE DO NOT SHIP TO PO BOXES. PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

SALES TAX

APPLICABLE SALES TAX WILL BE CALCULATED DURING CHECKOUT BASED ON YOUR SHIPPING ADDRESS

 

INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.  THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

 

PREORDER

XTIAN DE MEDICI COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME THE ORDER IS PLACED.

ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.

WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.

 

ORDER STATUS

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL, CONTAINING A TRACKING NUMBER, ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN LOS ANGELES.  FOR ADDITIONAL INQUIRIES ABOUT THE STATUS OF YOUR ORDER, PLEASE CONTACT US HERE OR YOU CAN ACCESS ALL YOUR INFORMATION, ON THE DASHBOARD OF YOUR ACCOUNT.

 

ROUTE PROTECTION SHIPPING INSURANCE

IF YOU HAVE PURCHASED ROUTE PROTECTION YOU MAY FILE A CLAIM THROUGH ROUTE.

TO REPORT AN ISSUE PLEASE VISIT YOUR EMAIL CONFIRMATION AND FOLLOW THE STEPS BELOW:

1. OPEN YOUR EMAIL FROM ROUTE
2. IN THE EMAIL, COPY YOUR ROUTE ORDER ID INTO THE REQUIRED FIELD AND THEN CLICK 'RESOLVE AN ISSUE'
3. IN THE FORM, YOUR EMAIL ADDRESS AND ORDER NUMBER WILL PRE-POPULATE
4. CHOOSE ISSUE WITH YOUR ORDER (LOST, STOLEN, OR DAMAGED)
5. ADD DESCRIPTION
6. CLICK SUBMIT