RETURN POLICY

PLACING AN ORDER PAYMENT INFORMATION SHIPPING POLICY RETURN POLICY

  

 

 

RETURN & REFUND POLICY

 

FOR ITEMS PURCHASED AT XTIANDEMEDICI.COM, RETURN REQUESTS MUST BE INITIATED WITHIN 7 DAYS (THE FIRST DAY OF THE RETURN WINDOW STARTS THE DAY TRACKING SHOWS DELIVERED STATUS) OF RECEIVING ALL ITEMS IN THE ORDER AND SHIPPED BACK TO US WITHIN 7 DAYS OF SUBMISSION, TO QUALIFY FOR A FULL REFUND.

TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE UNWORN CLOTHING ITEMS WITH ORIGINAL TAGS AND CLEAR GARMENT PACKAGING WITH SKU LABEL. WE DO NOT ACCEPT EXCHANGES OF ANY KIND. IF YOU ARE RETURNING SHOES, YOU MUST INCLUDE THE ORIGINAL SHOE BOX WITH DUST BAGS.

SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE. RETURN SHIPPING IS THE CUSTOMER'S RESPONSIBILITY UNLESS IT WAS A SHIPPING ERROR OR A DAMAGED ITEM.

 

XSPORT® - RETURN POLICY

ALL ATHLETICS FOOTWEAR PURCHASES MADE ON XTIANDEMEDICI.COM ARE FINAL SALE.

ATHLETICS APPAREL AND ACCESSORIES PURCHASES MADE ON XTIANDEMEDICI.COM ARE ELIGIBLE FOR EXCHANGE WITHIN 7 DAYS. TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. RETURNED ITEMS NOT MEETING THESE GUIDELINES WILL NOT BE HONORED AND RETURNED TO THE CUSTOMER.

ALL PRODUCT PURCHASES AT ANY OF OUR RETAIL POP UP LOCATIONS (LOS ANGELES, NEW YORK, ITALY, BEIJING) ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED FOR ANY REASON.

 

THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

WE DO NOT ACCEPT RETURNS OF XTIAN DE MEDICI PRODUCTS PURCHASED AT OUR RETAILERS PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE. 

FINAL SALE ITEMS

THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTIONS:

 

• GIFT CARDS
• BEAUTY
• BODYSUITS
• FACE MASKS
• INTIMATES/LINGERIE
• JEWELRY
• SWIMWEAR
• OUNDERWEAR/BOXER BRIEFS
• SOCKS
• SUNGLASSES,
• ATHLETICS FOOTWEAR
• CUSTOM COUTURE
• HOMEWEAR
• ALL SALE ITEMS
• COLLABORATIONS
• SAMPLE SALES

 

* RETURN EXCEPTIONS

• WRONG ITEM WAS SENT TO YOU
• ITEM WAS DAMAGED

 

RETURN INSTRUCTIONS – DOMESTIC U.S. ORDERS

ALL DOMESTIC ORDERS PLACED ON XTIANDEMEDICI.COM ARE ELIGIBLE FOR RETURN WITHIN 7 DAYS FROM THE DATE YOUR ORDER SAYS DELIVERED.

DOMESTIC RETURNS CAN BE SUBMITTED THROUGH OUR RETURN PORTAL BY CLICKING HERE OR YOU CAN INITIATE YOUR RETURN REQUEST VIA YOUR LOGIN AT XTIANDEMEDICI.COM.

PLEASE FOLLOW THE INSTRUCTIONS ON THE RETURNS PORTAL AND IF YOUR RETURN REQUEST IS ACCEPTED, YOU WILL BE PROMPTED TO PRINT YOUR RETURN SHIPPING LABEL.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR LOS ANGELES DISTRIBUTION CENTER. PLEASE ALLOW 5-7 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.

RETURN INSTRUCTIONS – INTERNATIONAL ORDERS

ALL INTERNATIONAL RETURNS MUST BE PROCESSED THE SAME WAY BY CLICKING HERE OR THROUGH YOUR MEMBER LOG IN. XTIAN DE MEDICI IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR INTERNATIONAL RETURNS PORTAL. PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING. YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR LOS ANGELES DISTRIBUTION CENTER.