SHIPPING POLICY

PLACING AN ORDER PAYMENT INFORMATION SHIPPING POLICY RETURN POLICY

  

 

 

HOLIDAY SHIPPING INFORMATION

FOR DELIVERY BY DECEMBER 23 WITHIN THE CONTINENTAL UNITED STATES, SELECT 2-DAY SHIPPING AT CHECKOUT BY DECEMBER 15. XTIANDEMEDICI.COM IS NOT RESPONSIBLE FOR ANY CARRIER-RELATED DELAYS.

 

SHIPPING AND DELIVERY INFORMATION

STANDARD PROCESSING TIME FOR ORDERS IS 5-7 BUSINESS DAYS TO BE PROCESSED AND SHIPPED.ORDERS PLACED AFTER 10:00 AM (PST) MAY BE PROCESSED THE FOLLOWING BUSINESS DAY. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING SPECIFIC COLLECTION LAUNCHES, HOLIDAYS, AND OTHER PEAK SEASONS. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.

 

READY TO WEAR

OUR SHIPPING TIME APPROXIMATELY 5 TO 7 DAYS. WE HAVE 3 SHIPPING LOCATIONS. PLEASE NOTE: SOMETIMES DURING SALE PERIODS OR OTHER BUSY PRODUCTION MOMENTS, DELIVERIES MAY TAKE LONGER THAN USUAL. WE WILL UPDATE YOU ON THE STATUS AND ESTIMATED DELIVERY TIME FOR YOUR ORDER AFTER THE ORDER HAS BEEN CONFIRMED. WE WILL ALSO NOTIFY YOU VIA EMAIL WHEN YOUR ORDER HAS BEEN SHIPPED WITH THE TRACKING NUMBERS ON YOUR PACKAGE. 

PLEASE BE AWARE THAT IT IS YOUR RESPONSIBILITY TO TRACK THE PACKAGE AND MAKE ARRANGEMENTS TO BE AVAILABLE WHEN DELIVERY IS EXPECTED.  WE ARE NOT RESPONSIBLE FOR THE PACKAGE ONCE IT HAS BEEN SHIPPED.  IF THE PACKAGE IS UNDELIVERABLE DUE TO ACCESS ISSUES FOR THE POSTAL SERVICE, OR IF THE PACKAGE IS LOST UPON/AFTER DELIVERY NO CLAIMS CAN BE MADE TO US FOR REPLACEMENT OR REFUND.  YOU WILL RECEIVE AN EMAIL OF CONFIRMATION AFTER YOUR ORDER IS RECEIVED AND ANOTHER WHEN IT IS SHIPPED WITH ALL YOUR DELIVERY INFO AND TRACKING INFORMATION.

 

COUTURE

PLEASE NOTE THAT STANDARD PRODUCTION TIME IS APPROXIMATELY 10 - 20 DAYS, FOLLOWED BY 7-10 DAYS FOR SHIPPING UNLESS WE HAVE THE ITEM IN STOCK. OUR SHIPPING TIMES ARE SUBJECT TO CHANGE DUE TO QUANTITY ON HAND OR BACK ORDERING OF MATERIALS. WE APPRECIATE YOUR PATIENCE WHEN ORDERING WITH THE KNOWLEDGE THAT EACH PIECE IS HAND-MADE, MADE TO ORDER WITH SPECIAL ATTENTION TO ALL DETAILING. PLEASE NOTE: SOMETIMES DURING SALE PERIODS OR OTHER BUSY PRODUCTION MOMENTS, DELIVERIES MAY TAKE LONGER THAN USUAL. WE WILL UPDATE YOU ON THE STATUS AND ESTIMATED DELIVERY TIME FOR YOUR ORDER AFTER THE ORDER HAS BEEN CONFIRMED. WE WILL ALSO NOTIFY YOU VIA EMAIL WHEN YOUR ORDER HAS BEEN SHIPPED WITH THE TRACKING NUMBERS ON YOUR PACKAGE. 

PLEASE BE AWARE THAT IT IS YOUR RESPONSIBILITY TO TRACK THE PACKAGE AND MAKE ARRANGEMENTS TO BE AVAILABLE WHEN DELIVERY IS EXPECTED.  WE ARE NOT RESPONSIBLE FOR THE PACKAGE ONCE IT HAS BEEN SHIPPED.  IF THE PACKAGE IS UNDELIVERABLE DUE TO ACCESS ISSUES FOR THE POSTAL SERVICE, OR IF THE PACKAGE IS LOST UPON/AFTER DELIVERY NO CLAIMS CAN BE MADE TO US FOR REPLACEMENT OR REFUND.  YOU WILL RECEIVE AN EMAIL OF CONFIRMATION AFTER YOUR ORDER IS RECEIVED AND ANOTHER WHEN IT IS SHIPPED WITH ALL YOUR DELIVERY INFO AND TRACKING INFORMATION.

 

 

AMENDING A SHIPPING ADDRESS

WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION.

CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.

U.S. SHIPPING OPTIONS AND COSTS

XTIAN DE MEDICI OFFERS FREE STANDARD GROUND SHIPPING FOR ALL FULL PRICE MAINLINE ORDERS SHIPPING WITHIN THE UNITED STATES.  ORDERS TAKE 4-7 BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN LOS ANGELES.

FOR ALL OTHER PURCHASES, SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT AND WILL BE BASED ON YOUR SHIPPING ADDRESS AND ESTIMATED WEIGHT OF YOUR PACKAGE.

 

DUE TO COVID-19 STAFFING PRECAUTIONS, WE DO NOT HAVE EXPEDITED SHIPPING AVAILABLE AT THIS TIME.

FOR DELIVERIES TO ALASKA, HAWAII AND PUERTO RICO, YOUR ORDER WILL BE AUTOMATICALLY UPGRADED TO AIR DELIVERY AT CHECKOUT.

WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

WE DO NOT SHIP TO PO BOXES.

 

INTERNATIONAL SHIPPING OPTIONS AND COSTS

INTERNATIONAL SHIPPING RATES VARY.  DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.

 

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (XTIAN DE MEDICI) AT THE CUSTOMER’S EXPENSE. 

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL FEDEX CENTER FOR PICK UP.  IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (XTIAN DE MEDICI) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO XTIAN DE MEDICI AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.

 

DAMAGED/OPENED BOX

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US OR FILE A CLAIM HERE.